Always a little touchy, you get so far then go to copy to paste and when you return its back to the beginning. But it’s worse when they’re having problems on their end when you first set it up, because you assume it’s you. Got farther a few hours later without making any changes. Saw question related to this 11 hrs ago, then 3 hrs ago it said should be fixed soon.
Makes me remember working at a bank we couldn’t be down much more than 4hrs on a Saturday night. Because customers tend to not like it when they can’t use the ATM on the weekend. So I had to be able to recover and plan for the next Saturday night.